All 39 Dependencies
Every package FreeScout depends on, ranked by repo health score.
FreeScout is a self-hosted, open-source help desk and shared inbox built with PHP and the Laravel framework. It gives businesses and teams a complete customer support platform they fully own — no vendor lock-in, no per-seat pricing, and no data handed to third-party services. It was built from scratch and is not derived from Help Scout or Zendesk code.
At its core, FreeScout handles multi-mailbox email support with automatic email fetching, conversation threading, collision detection (so two agents never reply simultaneously), internal notes, auto-replies, and open tracking. Every conversation — whether it originated from email, phone, chat, or a messaging app — is unified into a single timeline.
Beyond the core, FreeScout's modular architecture supports an extensive ecosystem of official and community modules. These add live chat, WhatsApp and Telegram integration, Slack notifications, CRM fields, Kanban boards, SAML SSO, LDAP authentication, knowledge base, time tracking, custom reports, and mobile apps for iOS and Android. The REST API and webhook system connect FreeScout to thousands of external tools via Zapier and Make.
FreeScout is deployable on any standard LAMP or LEMP server — including shared hosting — and ships with a web-based installer and self-updater that make maintenance accessible without DevOps expertise. Docker, Cloudron, and one-click panel installers (Softaculous, Fantastico) are also available.
